Shipping policy

Last updated: October 6, 2026

Norvale ships every order for free. This policy explains when your order ships, how long delivery takes and what to do if something goes wrong.

Where we ship

We currently ship to the United States and Malta. The destinations available for your address are always shown at checkout.

Shipping cost

Standard shipping is free on every order. There is no minimum order value.

Processing time

Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or holiday begin processing on the next business day.

Delivery time

Once your order has shipped, delivery usually takes 10–20 business days. Most orders arrive within this window, but delivery times are estimates and are not guaranteed. Carrier delays, customs checks, severe weather and peak seasons (such as the holiday period) can occasionally add a few days.

Order tracking

As soon as your order ships, we'll email you a tracking number and link. Tracking can take a few days to show the first update after dispatch. If you haven't received a tracking email within 4 business days of ordering, please check your spam folder and then contact us.

Orders with more than one item

If you order more than one massager, your items may arrive in separate parcels on different days. You'll receive tracking for each one.

Customs, duties and taxes

Your order ships from our fulfilment partner's warehouse outside your country. If a carrier or customs office ever asks you to pay a fee to receive your order, please contact us at support@getnorvale.com before paying so we can help.

Delayed or missing orders

If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 business days of dispatch, contact us with your order number. We'll investigate with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund.

Wrong address

Please check your shipping address carefully at checkout. If you spot a mistake, email us as soon as possible. We can update the address only if the order hasn't shipped yet. We can't be responsible for orders delivered to an incorrect address entered at checkout.

Damaged or faulty items

If your massager arrives damaged or doesn't work, see our Refund Policy. We'll send a replacement or refund you at no extra cost.

Contact

Questions about your delivery? Email support@getnorvale.com with your order number and we'll reply as soon as we can.